Refund Policy

Thank you for shopping with LUNAVIRON. We value your satisfaction and are committed to providing quality products and services. Should you find it necessary to request a refund, please review our policy below:

Eligibility for Refunds

• Refunds are applicable to items that are returned within 30 days of purchase.
• To be eligible for a refund, returned products must be unused and in the same condition that you received them.
• Products must be returned in their original packaging, including any accessories, manuals, or documentation.

Non-Refundable Items

• Gift cards
• Items on sale or clearance
• Customized or personalized orders

Process for Requesting a Refund

1. Contact our customer service team at [email protected] with your order number and reason for return.
2. Upon approval, ship the item back to our returns center at 123 Business Ave, Suite 456, Citytown, CT 12345.
3. Please use a trackable shipping service and/or purchase shipping insurance for the return, as we cannot guarantee receipt of your returned item.

Refund Timelines

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, refunds will be processed and a credit will be applied to your original method of payment within 10 business days.

Contact Information

If you have any questions regarding our refund policy, please contact us at:

Email: [email protected]

Phone: (123) 456-7890

Address: 123 Business Ave, Suite 456, Citytown, CT 12345